According to a 2022 Salesforce survey, 73% of customers expect companies to understand their unique needs and expectations, and 85% expect consistent interactions across different departments.

The ability to connect people seamlessly across phone, mobile and desktop devices is critical to employee productivity, customer satisfaction and operational success. Unfortunately, many legacy voice infrastructures lack the flexibility for today’s needs, while piecemeal applications for sharing content often provide a disjointed experience for employees and customers alike.

Collaboration shouldn’t be an add-on or an afterthought. It should be an integral part of your technology strategy. With the shift to a more distributed work-anywhere workforce, seamless communication technology is more important than ever. Businesses that don’t embed a comprehensive unified communications (UC) solution into their processes will risk falling behind in an intensely competitive environment.